What passengers need to know as the government shutdown disrupts flights

The federal government shutdown has entered its second week, and already shortages of air traffic controllers have strained operations and disrupted flights at some U.S. airports.

Reagan National Airport became the latest this week to report delays because of staffing issues on Wednesday. But earlier in the week there were also problems at airports in Chicago, Newark, Denver and Nashville, and the tower even had to shut down for several hours in Burbank, California.

Experts, as well as union leaders representing air traffic controllers and security screeners, warn that the impact could grow significantly worse if the shutdown continues and employees start to miss paychecks.

Here is what to know about your rights as a passenger and what you can do if delays and cancellations start piling up:

News update Check before going to the airport

It is better to be stuck at home or in a hotel than to be stranded in an airport terminal, so use the airline’s app or flight websites to make sure that your flight is still on before heading to the airport. This Site can be checked to see if there are widespread delays at your airport.

Kyle Potter, executive editor of Thrifty Traveler, suggests also closely monitoring the news if you have upcoming travel plans.

“A deal, in theory, could come through Congress any day now, and that could put all of this doubt lingering over air travel to an end pretty quickly,” Potter said.

News update My flight was canceled. Now what?

If you are already at the airport, it is time to find another flight. Get in line to speak to a customer service representative, and call or go online to connect to the airline’s reservations staff. It also helps to reach out on X, the site formerly known as Twitter, because airlines might respond quickly there.

Airlines will rebook you on a later flight for no additional charge. The good news right now is that this is not a peak travel time, so travelers stand a better chance of finding seats. But the busy holiday season is right around the corner, and at those peak times, passengers might have to wait days for a seat on a new flight.

News update Consider other travel options

If these problems do become more widespread, you might consider whether it makes sense to travel by train, car or bus instead. But there is really no way to predict when and where a staff shortage might happen, and the ongoing shortage of controllers is so critical that even a small number of absences can cause problems.

Potter said the shutdown is different from when a single airline is having problems and travelers can just pick another carrier. This is creating problems for entire airports at once.

“As these problems expand and spread the longer the shutdown drags on, it’s unlikely that there will be one airline running on time if the rest of the them are failing,” he said. “It’s going to affect the entire system over time.”

News update Can I ask to be booked on another airline?

You can, but airlines aren’t required to put you on another carrier’s flight. Some airlines, including the biggest ones except Southwest and the discount airlines, say they can put you on a partner airline. But even then it is often hit or miss.

Jeff Klee, the CEO of AmTrav, which helps businesses book travel, has recommended researching alternate flights while you wait to talk to an agent.

News update Am I owed a refund?

If you no longer want to take the trip, or have found another way of getting to your destination, the airline is legally required to refund your money, even if you bought a non-refundable ticket. It doesn’t matter why the flight was canceled.

“If the airline cancels your flight, you can say, ‘Alright. I will take a refund and get my money back,’ ” Potter said. “The important piece is that you get your payment returned to you. You’re not just settling for an airline voucher that may expire in a year or less.”

You are also entitled to a refund of any bag fees, seat upgrades or other extras that you didn’t get to use.

News update Can I get compensation?

U.S. airlines are not required to pay additional cash compensation and cover lodging and meals for passengers who are stranded, even if a flight cancellation or a severe delay is the airline’s fault.

The Biden administration had proposed a rule that would have changed that and required airlines to pay passengers for delays and cancellations in more circumstances, with compensation proposed between about $200 and as high as $775. But the Trump administration scrapped that last monthand the airlines praised him for doing so.

News update What airlines will cover

Each airline is different. The U.S. Department of Transportation has a site that lets consumers see the commitments that each carrier makes for refunds and covering other expenses when flights are canceled or significantly delayed.

News update Other tips

Travel insurance might help if you bought a policy when you booked or used a travel credit card that offers that product, but Potter said you shouldn’t assume you will be covered even if you have insurance. Check the fine print to see if you are covered in situations like this when a shortage of workers causes flight disruptions.

If many flights are canceled, airline agents will soon be overwhelmed by requests. If you’re traveling in a group with someone who has a higher status in the airline’s loyalty program, call using their frequent flyer number. You may get quicker service.

You also can try calling your airline’s international support number, which is usually listed online and may have shorter wait times.

Be nice. The agent is likely helping other frustrated travelers, too, and yelling won’t make them more willing to help. Remember, the cancellation isn’t their fault.

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This story has been corrected to say that Jeff Klee is the CEO of AmTrav, which helps businesses book travel — not CheapAir.com, which is a predecessor company he led previously.